Q: Are glow products safe?
A: Yes, all of our glow sticks, glow necklaces, glow bracelets, and any other products utilizing chemical glow are made with non-toxic chemicals that are sealed inside of a plastic tube. Mild irritation can be caused if the chemical comes in to contact with the eye or skin. In this unlikely event, rinse the affected area with water. Glow products are also non-flammable, non- explosive, and generate no heat.
Q: How are your prices so low?
A: We run a simple website with upfront pricing (including free shipping). Our Distributor imports our products (glowsticks, glow necklaces, glow bracelets, LED flashers & body lights, etc.) directly from reputable manufacturers. Because they buy in such large quantities they are able to negotiate special rates and pass those savings on to our customers.
Q: How much is shipping and handling?
WE ONLY SHIP TO THE CONTINTAL UNITED STATES. NO: International, Mexico, Canada, P.O. Boxes, or
APO'
s. Please contact us for shipping to Hawaii and Alaska.
A: Shipping and handling is included in the purchase price. This enables customers to know their final delivered price upfront.This inclusive pricing keeps everything simple and makes purchasing from us easy. Customers must never checkout and enter all of their personal information only to find that the shipping and handling is overpriced and inflated. .0725% Sales tax applies to
California
residents only.
SPECIAL SHIPPING ARANGEMENTS AVAILABLE ON ORDERS OVER $150.00 ONLY.
Q: I need product ASAP. Can I pay extra for overnight or expedited service?
A: We will only make special shipping arrangements for orders over $150.00. Please e-mail us for a special shipping quotation.
Q: Can products be ordered with special color requests?
A: Yes, special color requests are available on orders over $150.00. Please e-mail us for a special order quotation.
SPECIAL COLOR REQUESTS AVAILABLE ON ORDERS OVER $150.00 ONLY.
Q: Do I have to store my credit card information with your company?
A: Storing your credit card information is not mandatory. When you set-up your account with us, simply leave the credit card information blank. You will be prompted for credit card information each time you checkout.
Q: Can I look up past orders I have placed with your company?
A: Yes, we store your past orders for one year. Login to the "My Account" section at any time to check the status of your orders, print old order receipts, manage your account information including billing and shipping accounts, and cancel new orders that are still in the new status.
Thanks for shopping at GlowGranny.com.
