ORDERING AND PAYMENT INFORMATION


Do you charge sales tax?

How do I place an order?

Can I place an order over the phone?

What payment methods do you accept?

Is your checkout secure, I’m worried about using my credit card over the internet?

What’s your privacy policy, will my contact information be shared?

Your prices seem much lower than your competitors, why is this?

I need a copy of a past order invoice, how can I get this?

I need to purchase large quantities, do you offer discounts?

Do you accept purchase orders?

Are all your items in stock?

I noticed a coupon redemption area in the checkout, how do I get a coupon?

I’m interested in purchasing your product, but can I get some samples first?

I placed an order, but I’m seeing two charges on my credit card, what happened?


ORDERING AND PAYMENT INFORMATION


Do you charge sales tax?

Sales tax is only charged to orders shipping within our home state of California. If you live outside of California your order will always be tax free. If you are a non-profit or other tax exempt orginazation, and are within California, please contact us regarding getting tax exempt status on your orders.

 

How do I place an order?

To place an order simply add the items that you’d like to purchase to your online “shopping cart,” then click the “checkout” button when you’re done shopping and would like to finish the order. You will then be redirected to our secure checkout where you can confirm your order and choose your payment method. Once you finalize your order you will receive an order number, along with a detailed order confirmation email. If for some reason you do not receive this email please check any spam folders you might have, then email us to confirm the order was indeed placed.

 

Can I place an order over the phone?

To help keep our business as efficient as possible and pass these savings on to you we are unable to accept orders over the phone. Rest assured however that our online checkout is convenient and completely secure, allowing for easy ordering, ability to view order history, and track orders. If you need any help deciding which products to purchase, please either try our Product Selection Advisor (located at the middle right section of the menu near the top of your screen), or contact us for recommendations. If you need any assistance with our checkout please contact us, we’re happy to help.

 

What payment methods do you accept?

We accept a full range of payment methods including Visa and Mastercard, as well as Google checkout, Paypal, and money orders or cashier checks (no personal checks please). During our checkout you are able to select any of these payment methods that you’d prefer to use.

 

Is your checkout secure, I’m worried about using my credit card over the internet?

Yes, we take the security of your personal and credit card information extremely seriously. Our website is fully secure and we use modern encryption technology to assure your information security. Additionally, unlike many phone mail order companies, our employees never have access to your credit card information. The data is sent directly and securely to the credit card processing company, without ever being visible to human eyes. Additionally your credit card information is never stored, unless you choose this option during the checkout.

 

What’s your privacy policy, will my contact information be shared?

Absolutely not, we take your trust and the security of your personal information very seriously. Your information is only used for the purposes of your order, and will never be given or sold to any third parties. The only emails you will receive from us will be updates on your order’s status. If you elected to join our mailing list you will also receive occasional email updates with information on new products, special promotions and coupon codes.

 

Your prices seem much lower than your competitors, why is this?

Simply put we are able to bring you premium quality product at factory direct prices. Our streamlined and efficient business model specializing in glow products and related novelties allows us to keep costs to a minimum, while maintaining the highest levels of product quality, and pass those savings on to you.

 

I need a copy of a past order invoice, how can I get this?

For your convenience we store your complete order history, including the ability to print out prior invoices, online under your account information. Simply login to the account you created during checkout to view you complete order history, and print out any invoices you might need. If you completed our checkout as a guest and didn’t create and account, please contact us directly for a copy of the invoice, or see the copy that should have been emailed to you after the order was placed.

 

I need to purchase large quantities, do you offer discounts?

Yes, for our customers that need to make bulk quantity purchases for wholesale or especially large events, we have lower per piece pricing available for larger quantities. Simply select the highest quantity product page we have listed for the given product to see our lowest pricing. The larger the quantity you are purchasing the lower the per piece price becomes (the top quantities listed are the cheapest full case quantity pricing we are able to offer, we are generally not able to offer discounts past this pricing).

 

Do you accept purchase orders?

We do not accept traditional purchase orders, but do have a system in place that works for most instead. Simply select money order as the payment method during our checkout, and an order number and invoice will then be created for you. Once this is done mail a money order or cashier’s check (some official organization checks such as from schools are also acceptable, please contact us) to the address provided along with a copy of your order invoice. Your order will then ship out the same day the payment is received by us (please note we are unable to ship your order until the payment reaches us in the mail, so allow time for this).

 

Are all your items in stock?

Yes, we use real time inventory tracking and closely monitor our inventory at all times. This system allows us to always have the products you need in stock, while regularly manufacturing new inventory so you will never receive old product that has been sitting in a warehouse for too long. Be wary of other retailers who sometimes only very rarely receive shipments of new product, resulting in older product and lesser performance.

 

I noticed a coupon redemption area in the checkout, how do I get a coupon?

Throughout the year we have special promotions and coupons available. If you haven’t done so already join our mailing list to receive special product updates and discounts throughout the year (the sign up for this is in the bottom right corner of most of our website pages).

 

I’m interested in purchasing your product, but can I get some samples first?

Unfortunately due to the fragile nature of glow products we cannot safely ship small samples of our products without them prematurely activating in the mail. If you’d like to test out our products prior to making a large order you can do so by selecting any of our minimum quantities listed for the given product. Additionally please remember we have an industry leading return policy, which allows you to return your glow products for any reason for a complete refund in the unlikely event you are not happy with them.

 

I placed an order, but I’m seeing two charges on my credit card, what happened?

Normally when you see duplicate charges on your credit card statements it’s due to a declined transaction. If you attempted to place an order and our system declined your credit card, typically due to an invalid billing address, your credit card issuer will still place a hold on these funds for security purposes. This hold will not however actually settle and be deducted from your account, but it may be a couple business days before your credit card company removes this hold and the funds become available. Please note that this is not a hold we place, even though your statement might list us, rather it’s a security feature the credit card companies use to help prevent fraud.